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Our goal at ozbo™ is for 100% satisfaction.  If there is any issue with your order, please contact us via the contact seller link.  This will provide us with all of the information to look up your order and address any concern you may have.

Customer service staff are available M-F from 8AM to 5PM EST.  Emails sent during this time are typically returned within 1 hour.  Emails sent outside of our customer service hours are returned the next business day.  If you prefer you can also reach us by phone at 1-866-601-5616 (toll free).

All items we sell are brand new in their boxes and carry full manufacturer warranties.  If for any reason that you'd like to return an item, we ask that you return it within 30 days to our Returns Center.  We require that all returns include your order number for speedier processing.

Thank you for your interest in ozbo, we hope to be your first choice for the products you love.